We kindly request your compliance with the following cancellation terms:
To initiate a return request, please provide your order number and whatsapp us at 9830424928 within 24 hours of the product delivery. Ensure that the whatsapp message clearly states the reason, order number, your name and address and product image.
If you wish to cancel an order, please do so within one hour of placing it and if the product is not shipped within one hour.
Orders canceled within the initial one hour window will be eligible for a purchase coupon with 3 months validity.
Once an order has been shipped, it cannot be canceled.
In case of circumstances beyond our control that prevent us from processing, procuring, or delivering your order within a specified time (45 days for pre-booked products), the order will be canceled, and a full refund will be issued. Neither party will incur any liability.
If the product requires a return, the product must be returned in its original condition, including all labels, tags, and packaging. Such products must be unworn, unused, and unwashed. The returned product will pass through a strict quality check, and only then will the exchange be initiated. Any products found to be worn, used, or soiled will not be accepted and exchange / refund. Customer need to pay shipping charge ( Rs 100 to Rs 200 ) for taking back the product into same condition.
Customized or special delivery orders are not eligible for return/exchange.
A purchased product is normally not refundable If we are unable to deliver your products within the mentioned time frame then we will initiate refund.
Accessories / Bed Covers/ Home Furnishing items cannot be returned or exchanged and are non-refundable.
· Stitched merchandise like Menswear, custom-made and standard stitching products cannot be returned and are non-refundable.
· Sarees cannot be returned if the blouse or petticoat has been stitched. Lehenga Cholis cannot be returned if the blouse/choli or lehenga has been custom stitched.
· Shipping charges are non-refundable.
· Returns are accepted only for damaged/defective items or those significantly different from the online description. If any customer wants to exchange without valid issues then he/ she needs to ship the product to our address in intact condition. Shipping charge should be paid by the customer. After receiving the product, we will initiate the exchange and exchange charge / difference in bill amount should be paid before shipping , cash on delivery is not available for exchanged items. ( Exchange charge within West Bengal - Rs 100 / For other states in India - Rs 150/ For North Est - Rs 200 ) Please note online purchased items cannot be exchanged at our physical store.
. E-Platform for Communication:
You agree, understand and acknowledge that 8poure is an online platform that enables you to purchase products listed on the Platform at the price indicated therein at any time. You further agree and acknowledge that 8poure is only a facilitator and is not and cannot be a party to or control in any manner any transactions on 8poure.
www.8poure.in strives to source products from its parent brand for customer delivery. However, www.8poure.in disclaims any direct or indirect liability in cases where manufacturing units fail to provide requested goods on time or if the goods do not meet customer expectations.
Trademark, Copyright and Restriction:
Platform is controlled and operated by 8poure and products are sold by 8poure and lucke13. All material on Platform, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights. Material on 8poure is solely for Your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by email or other electronic means and whether directly or indirectly and You must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other 8poure or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which You receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause. It is expressly clarified that You will retain ownership and shall solely be responsible for any content that You provide or upload when using any Service, including any text, data, information, images, photographs, music, sound, video or any other material which you may upload, transmit or store when making use of Our various Service. However, We reserve the right to use/reproduce any content uploaded by You and You agree to grant royalty free, irrevocably, unconditionally, perpetually and worldwide right to Us to use the content for reasonable business purpose.