Exchange Policy

8poure.in believes in & we can helping its customers as far as possible, and has therefore a liberal cancellation policy. 

The details of the products or product specifications (weight, colour, handwork details, size, etc.) as shown on our website are only approximate values.

While 8POURE shall endeavour to ensure the accuracy of order of the products, there may be variations in colour of the actual product against that as shown on the website, due to nature of fabric, dyes, climatic situations at the time of dying, lighting, digital photography limitations, difference in displays or any other technical or technological reasons.

A customer must place an order keeping in mind that minor variation may occur in colour, weight, handwork, size, etc. as seen on the website against the actual product received.

 

1) If you wish to exchange received products please go to “My Orders" and find” I Need Help" button under that particular item and choose “I want to exchange”. You have to mail us within 24 hours (admin@8poure.in) along with your received product image and detailed reason of exchange in detail. You have to mention " Exchange' in the subject line. This activity should be completed within 24 hours of receiving the product and we will arrange a call back to your registered phone number by 24 working hours. In case you have placed the order via whatsapp then mail us within 24 hours (admin@8poure.in) along with your received product image and detailed reason of exchange in detail. You have to mention " Exchange' in the subject line.

 
2)A) In case of receipt of product in damaged condition or with manufacturing defect or a wrong item has been received  - 8Poure will reply to the sender's email to approve / reject the exchange request. After approval 8Poure will arrange pick up from delivery address within 4 working days from approval.The Customer have to keep the product intact including original folds and price tags. The packaging should be proper and water proof. In case 8Poure receives the product in damaged or crushed condition – it won’t complete the exchange request and the customer will have to take the product back by paying additional shipping charges. If 8Poure receives the returned item in intact condition and finds the complaint to be genuine it will arrange a call back and reship the same product to customer's address.After receiving the damaged product if 8POURE  finds that the defect was not original but forcefully made then the sender have to take back the product by paying additional shipping charge. 

2)B) In case the customer receives the right product but still wants to exchange for any personal reason( Exchange Charge Rs 350 to Rs500) - 8Poure will reply to the sender's email to approve / reject the exchange request. After approval 8Poure will arrange pick up from delivery address within 4 working days from approval.The Customer have to keep the product intact including original folds and price tags. The packaging should be proper and water proof. In case 8Poure receives the product in damaged or crushed condition – it won’t complete the exchange request and the customer will have to take the product back by paying additional shipping charges. If 8Poure receives the returned item in intact condition it will contact the customer for choosing new product and the same will be shipped after the customer pays exchange shipping charge and price difference 


3) It's very important that you should never send back an item without consulting with us. You should NOT send back the item until and unless you have verified with us otherwise no credit or replacement shall be given in such cases.


4) Always mention the issues associated with a single order delivery or a package delivery at the same time.

5) Be very much specific while describing the problem because all the returned items are thoroughly examined for defects and other related issues.
6) Your return item will be picked up by us from your address ( except a few postal codes) within 4 working days.
7) The garment or garments you return, will be examined thoroughly without any delay and it will be figured out what went wrong. Immediate actions will be taken from our end and we will make sure to prevent such problems from reoccurring.
8) Since safe and secured delivery to you is always our responsibility, in the same way sending back the items safe and secured becomes your responsibility. If any unwanted damage happens in transit or the package doesn't get delivered to us, then we are sorry to say that we cannot help you. We will mark the items as defective returns and not for sale by declaring a low value.

9) Exchange of discounted items are possible only if you have received a wrong item 

 

IMPORTANT

If it is found that the delivered item was damaged intentionally for raising refund or exchange issue - the organization will not be liable to exchange the item 

5th October2020 to 30th October 2020 - exchange facility is available only if the delivered product is wrong or has manufacturing defect 

 Refund

A purchased product is normally not refundable. We are liable to refund only if we are unable to deliver your product within the promised period. 

Ready to ship  - 15 - 20 working days 

Pre Order - 45 - 60 working days 

 Availability of products

We bring our customers only the latest and most exclusive products, which is why our customers love us. In fact most of our handloom products take 15-20 days to make one piece and the production of these unique-- one of a kind pieces, is limited due to various reasons. Though we continuously aim at delivering the chosen products to you, there are times when we aren’t able to fulfill some of your needs due to unavailability of the product at the warehouse. This happens mainly when the products are sold out or out of stock. In case of such a situation, we encourage our customers to select the next best option. If customers do not find an alternative which makes them as excited as their initial choice, we regretfully yet promptly refund the entire amount spent on the product along with the shipping charge with absolutely no deductions. We also offer compensation by way of store credit depending upon the order value and delay in communication.

Color and Description Disclaimer: 

We at 8POURE  do our best to present the products on our website as they appear in original. While great effort has been put to accurately reproduce products in their original style and texture, there may be minor variations from the actual product. Products ordered with sequin and stone decoration often come off even with best and careful handling, so it should be known while placing the order. Few of the fabrics have tendency to reflect textured effects as a proof of their authenticity. This should not be mistaken for a faulty product. Handicraft, hand dyed, items will always have certain minor differences. The raw finish of the handicrafts cannot be compared with machine finished products as this raw finish is the beauty of the handicrafts items. It is practically impossible for us to replicate the same colors on a product as seen on the website or your computer screen. A minor variation in the shade selected by you is considered as a normal practice as these products have a tendency to reflect different shades of a color under different light and weather, type of camera used for photography or type and settings on the computer monitor. We request you to place an order keeping in mind these minor variations in the product as seen on a computer screen against the product received.